Privacy policy

This Privacy Policy explains how Vaulto collects, uses, and shares personal information when you visit our website, place an order, or contact us.

1. Who Controls Your Data

Vaulto is responsible for the personal information collected through this store.

Business address: 3206 45th Street NE, Tacoma, WA 98422, United States

Email: support@vaulto.space

2. Information We Collect

  • Contact information, including your name, addresses, email, and phone number.

  • Order and transaction information, including purchases, payment status, returns, and refunds.

  • Payment information processed through our payment providers.

  • Technical information, including IP address, browser, device details, and website interactions.

  • Customer service messages and information you provide.

  • Marketing and cookie preferences.

3. How We Use Your Information

We use information to process payments, fulfil orders, provide support, manage returns, maintain and improve our website, prevent fraud, meet legal obligations, and send marketing where permitted.

4. Legal Bases

Where UK GDPR applies, we rely on:

  • Contract: Processing orders, payments, delivery, and related support.

  • Legal obligation: Meeting applicable tax, accounting, and regulatory duties.

  • Legitimate interests: Maintaining security, preventing fraud, and improving our services, where these interests are not overridden by your rights.

  • Consent: Non-essential cookies and marketing where consent is required.

If information is necessary to process your order and you do not provide it, we may be unable to complete the purchase.

5. Sharing Your Information

We share information where necessary with:

  • Shopify, for hosting, checkout, and order management.

  • Payment providers, for payments and fraud prevention.

  • Fulfilment partners and carriers, for dispatch and delivery.

  • Communication and technical providers supporting the store.

  • Professional advisers or authorities where legally necessary.

Information may also be transferred in connection with a business sale or reorganisation, subject to applicable law.

6. International Processing

Our business contact address is in the United States, and our fulfilment partner is in China. Shopify and other providers may process information in additional countries.

Order information, including your name, address, and phone number, may be processed overseas to deliver your purchase.

Where UK GDPR international-transfer rules apply, transfers must be supported by an applicable adequacy decision, appropriate safeguards, or a permitted exception. Contact us for information about the arrangements relevant to your data.

7. Retention

We retain information for as long as reasonably necessary for the purposes described above, including legal recordkeeping, order support, fraud prevention, and dispute resolution.

Retention depends on the information, its purpose, and applicable legal requirements.

8. Security

We use reasonable technical and organisational safeguards. Payment providers process payment credentials. No online system can guarantee complete security.

9. Cookies & Marketing

We use cookies needed to operate the store and checkout. Where required, we obtain consent before using non-essential analytics or advertising cookies.

You can manage choices through the cookie controls provided on the website. Browser settings can also restrict cookies, although this may affect functionality.

You can unsubscribe from marketing emails using the link in the message. Transactional order messages may still be sent.

10. Your Rights

Where UK GDPR applies, and subject to applicable conditions and exceptions, you may:

  • Request access to your information.

  • Request correction or erasure.

  • Request restriction of processing.

  • Object to certain processing, including direct marketing.

  • Request data portability.

  • Withdraw consent without affecting earlier lawful processing.

Email support@vaulto.space to exercise your rights. We may need to verify your identity.

You can complain to the UK Information Commissioner's Office at ico.org.uk.

11. Changes to This Policy

Updates will be posted on this page. Additional notice will be provided where required.

12. Contact Information

  • Email: support@vaulto.space

  • Phone: +1 253-944-1228

  • Business address: 3206 45th Street NE, Tacoma, WA 98422, United States

  • Hours: Monday–Friday, 9:00 AM–5:00 PM GMT