Terms of service

1. Using Our Website

These Terms govern purchases from Vaulto. You must be at least 18 years old to place an order.

Vaulto serves customers in the United Kingdom. Our business contact address is in the United States, and orders ship from our fulfilment partner in China.

2. Prices & Currency

  • Prices are displayed in GBP (£).

  • Applicable taxes and additional charges payable to us are disclosed before you complete your purchase.

  • Any customer responsibility for import charges must be disclosed before purchase.

  • Price changes do not alter the agreed price of an accepted order.

If a material pricing error affects your order, we'll explain the error and seek your agreement before proceeding at a different price. If the order is cancelled, payments collected for it will be refunded.

3. Orders & Payment

You agree to provide accurate billing, shipping, and contact information and to use an authorised payment method.

We may refuse or cancel an order for reasonable grounds, including suspected fraud or product unavailability. If we cancel after taking payment, we'll refund the cancelled order.

Payments are processed through our payment providers.

4. Fulfilment & Delivery

Orders are processed and dispatched through our partner in China. Our Shipping Policy and any delivery arrangements agreed before purchase apply.

We remain responsible for the goods until delivery as required by applicable consumer law.

5. Product Information

We aim to provide accurate descriptions and images. Screens can display colours differently, and natural materials may vary between pieces.

Products must nevertheless match their description, be of satisfactory quality, and be fit for any purpose required by applicable law.

Have hardwired lighting installed by a qualified electrician in accordance with applicable requirements and product instructions.

6. Returns & Cancellation

Our Return and Refund Policy explains our voluntary 30-day return policy and statutory cancellation rights.

For most online purchases, UK customers can notify us of cancellation within 14 days after delivery and then have a further 14 days to return the goods.

Rights relating to faulty, damaged, or misdescribed goods remain unaffected.

7. Liability

We are responsible for foreseeable loss and damage caused by our breach of these Terms or failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of non-excludable consumer rights.

Products are supplied for domestic and private use. To the extent permitted by law, we are not responsible for business losses arising from commercial use.

8. Acceptable Use

Do not misuse the website, compromise its security, place fraudulent orders, or use it for unlawful purposes.

Protected website content may not be copied or reused without permission except as allowed by law.

9. Personal Information

Our Privacy Policy explains how we collect, use, and share personal information.

10. Changes to These Terms

We may update these Terms for future purchases. Changes do not retrospectively alter an existing order or remove rights already acquired.

11. Governing Law

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections applicable where you live.

Nothing in these Terms prevents UK consumers from bringing proceedings in the courts available to them under applicable law, including the courts of Scotland or Northern Ireland where relevant.

12. Contact Us

  • Trading name: Vaulto

  • Email: support@vaulto.space

  • Phone: +1 253-944-1228

  • Business address: 3206 45th Street NE, Tacoma, WA 98422, United States

  • Hours: Monday–Friday, 9:00 AM–5:00 PM GMT