Shipping policy

1. Business Model & Fulfilment

Vaulto is a home lighting store serving customers in the United Kingdom. Our business contact address is in the United States, and orders are fulfilled and dispatched through our partner in China.

Every order is checked before packaging to confirm that the items match your order.

2. Quick Shipping Overview

Detail Information
Order cut-off time 4:00 PM GMT
Processing time 1–2 business days, Monday–Friday
Estimated transit time 4–6 business days, Monday–Friday
Estimated total delivery time 5–8 business days
Shipping cost Free standard shipping to eligible United Kingdom addresses

Orders placed after the cut-off, on weekends, or on public holidays begin processing on the next business day.

Available destinations and any restrictions are shown at checkout. A different delivery timeframe expressly agreed before purchase applies where specified.

3. Prices, Taxes & Import Charges

Prices are displayed in GBP. Applicable taxes and any additional charges payable to Vaulto are disclosed before payment.

Orders ship internationally. Whether import duties and clearance charges are included, and whether any are payable by the customer, must be clearly disclosed before purchase. Contact us before ordering if this information is unclear.

4. Tracking Your Order

Once your order is dispatched, we'll email your tracking information. Please allow 1–2 business days for carrier tracking to update.

5. Delays & Delivery Issues

Weather, peak periods, customs processing, and carrier disruptions can affect estimates. If your order is delayed, contact support@vaulto.space.

Unless a different delivery period has been agreed, goods must be delivered within 30 days. Your statutory cancellation and refund rights remain unaffected if delivery is late.

We remain responsible for the goods until they come into your physical possession, or that of a person you nominate, except where you independently appoint a carrier we did not offer.

6. Cancellations & Damaged Items

Contact us promptly if you wish to cancel. After dispatch, our Return and Refund Policy and your statutory cancellation rights apply.

If an item arrives faulty, damaged, or incorrect, contact us with your order number and photos where possible. We'll arrange an appropriate resolution at no extra cost to you.

7. Contact Information

  • Trading name: Vaulto

  • Business address: 3206 45th Street NE, Tacoma, WA 98422, United States

  • Email: support@vaulto.space

  • Phone: +1 253-944-1228

  • Hours: Monday–Friday, 9:00 AM–5:00 PM GMT